FAQs

Please check what we can do and what we can not do before you ask us any questions.

1. Where do I place my order?

Please place your Order Here.

2. How much will I pay for my medicine?

All our medications are affordable with highest quality and the cheapest prices. You can check the prices here in our websites.

3. What forms of payment do you accept?

WE ACCEPT COD by Money Order or Cashiers Check ONLY. Orders are processed within 72 hrs from the time of order. Shipping begins 24 hours after the prescription is received by the pharmacy and the order has been filled.

4. How Does An Online Consultation Work?

Online consultations are a new concept in health care that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam.

5. Is This Legal?

In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. THIS PHARMACY only utilizes licensed US physicians that practice in the US. Our pharmacies are licensed to ship medication to all 50 states and employ licensed US pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from legitimate pharmaceutical wholesalers, so you rest assured you are receiving the same medication as you would at your neighborhood pharmacy.

6. What Prescription Medications Do You Dispense?

We only offer medications that can be prescribed from online consultations, therefore we carry a very limited number of medications. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medications offered on our website do not require a physical examination. A thorough review of your medical history is sufficient.

7. When Is My Order Reveiwed by the DR?

Generaly, all orders are reveiwed no later then 3:00pm EST by our physician. Any Order that comes in after 3:00pm EST will be reviewed the next day.

8. How will i know to take my medications and side effects?

Each prescription includes directions on usage, dosage and any information just click the product link.

9. Can I Order Medications Without Seeing A Doctor?

In most cases, yes. We encourage regular doctor visits and examinations. However, in some instances, in lieu of a physical exam in a physician’s office, the patient can complete an online questionnaire and communicate with one of our US licensed physicians using our secure online communication system. This process will never completely replace traditional medicine, but under certain circumstances, it does provide patients the ability to receive treatment for a number of conditions that may not require an additional physical exam.
For example: If you have recently had an in-office exam with a physician, in many cases you do not need to see another physical to receive a prescription for the medication you need. You can simply ask for your medical history to be reviewed by one of our US licensed physicians. A thorough review of your medical history is often sufficient for one of our doctors to be able to approve and write the prescription.
If the prescribing physician who is reviewing your questionnaire has a question about anything, a customer care specialist will contact you before determining whether or not to approve the prescription.

10. Can I Return My Medication For A Refund?

We are unable to accept returned prescription medications due to Federal Law.

SHIPPING FAQs

1. How quickly can I expect delivery?

The process takes 3 to 4 business days. After you place an order and if it gets approved at 3:00 pm (Eastern Standard Time) you may contact us for your tracking ID.

If you reject order because of delayed emails or orders, you will be blacklisted by our pharmacy network.

2. What shipping methods are available?

We only offer Free USPS Priority Mail (1 – 3 days) .

Once the pharmacy has received and reviewed your prescription ( eight business hours), it will be filled and shipped typically within one business day. We must have an adult signature at time of delivery.

We do not ship to American Samoa, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Federated States Of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands or outside the U.S.

 

3. Why Does The Carrier (USPS) Say My Order Isn’t In Their System?

When you get your tracking ID, Your Tracking Number will not be Viewable in the Carrier’s (USPS) System until They SCAN THE ORDER INTO THEIR SYSTEM. Which is usually after 8:00pm EST.

 

4. Do You Ship Orders Everyday?

We do not process prescription orders on weekends or holidays. If you place an order after 3:00 PM on Friday EST, the order will be sent to the pharmacy and shipped out the following day.

 

5.What is the order status ?

Normally, the order status is “Pending CS review” —–> “Ready to Fill” —-> “Label Printed” —-> “Shipped”. You can get your tracking ID when it is “ready to fill”. But is is a long way to be shipped and records be updated by USPS. So place be patient after you have your tracking ID.

 

6. When can I ask for my tracking ID ?

Normally the pharmacy can assign an tracking ID after eight business hours. Please wait for eight business hours for tracking ID. It wastes both your time and our time if you ask too early. We have to answer your emails if it is only in Pending review status and we must close the ticket after we answer your email.

If your email is correct, the system will update your tracking ID once your order is shipped.

7. Why my emails are not answered in time ?

You email us too many times. When you email us, your topic will be top up in the queue. We work at the bottom of the queue for older emails.

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If you still have General Questions, please check the Pain Relief Form here.